Shipping policy

Shipping cost will be decided and agreed to prior to shipping.  There is a set price put into Shopify to cover the expected rates, however due to the fluxuation in cost per zip code this is an estimate.  Actual shipping and handling will be determined and if there is any additional cost, this will be discussed.  Also if it is cheaper than expected a refund will be provided to you.  I am very fair and am not trying to make money on shipping costs.

Shipping will be done on either Mondays or Tuesdays.  Your new friend will need to be fasted for 2-5 days to ensure the best water conditions their whole trip.  Packing for the potential long trip is something that we are very careful about.  They will be double bagged and packed in insulated boxes with ice packs to ensure the temperature is kept just right for them.  We ship overnight delivery through either FedEx or UPS.  We will not ship anything longer than overnight delivery, and not through the USPS.